Parent and Guardian Apps FAQ

Parent App FAQ

Q :
What is my login ID to the Little Skool-House Parent App?
A :

It is your registered email address with The Little Skool-House.

Q :
How do I verify/amend my registered email address?
A :

Please get in touch with your centre’s Relations & Marketing Officer if you need to verify/amend your registered email address.

Q :
What is my password?
A :

Please use this default password: Last 4 alphanumeric characters of parent’s NRIC and first 4 characters of parent’s full name in NRIC (lowercase).

E.g. if NRIC is S1234567Z and name Tan Bee Ling, password is: 567ztanb

Q :
I have forgotten my password / I need to update my password. How do I reset my password?
A :

Parents can tap on the Forgot Password tab in the Parent App and follow the steps on-screen to reset your password.

Q :
How do I check my child in and out of school using the Little Skool-House Parent App?
A :

Once you have logged into your account, select your child’s profile that you would like to view, then tap the “Check-in”/“Check-out” button at the top of the page and scan the QR Code via the centre kiosk to enjoy a seamless process.

Q :
I would like my sibling to pick my child up today, what should I do?
A :

You will have to add the guardian even if it is a one-time arrangement. Please do indicate the validity date when adding a new guardian in the Parent App.

Q :
I need to remove my child’s/children’s authorised guardian from the list, how do I go about doing that?
A :

Parents can remove the authorised guardian in the Parent App by following the steps below:

1. Tap the ellipsis (...) on the menu bar at the bottom of the screen.
2. Select ‘Parents & Guardians’.
3. Click on the guardian to see the guardian’s profile.
4. Click on ‘Remove Guardian’.
5. The ‘Remove Guardian Account’ pop-up will appear.
6. Click on ‘Confirm’.
7. Once the process is complete, you should see a pop-up that reads ‘Guardian Removed Successfully’.

Q :
My child’s/children’s authorised guardian has forgotten to bring his/her mobile phone. What can he/she do?
A :

Authorised guardians can log in to the centre kiosk using their own NRIC/FIN/Passport Number to check your child in and out of school.

Q :
How do I view the details of the fees payment for my child?
A :

Please refer to the “Statement of Account” icon in the Little Skool-House Parent App where you will be able to view the invoice details for your child’s school fees. Fee payable would be the nett fee after any approved government subsidy.

Q :
How do I know the mode of payment for the original deposit?
A :

You may refer to the receipt created upon payment of your child’s enrollment registration, in the Little Skool-House Parent App under the “Statement of Account” icon.

Q :
How do I check on the outstanding amount of fee payable?
A :

You can check your outstanding balance in the Little Skool House-Parent App by following the steps below:

1. Tap the ellipsis (...) on the menu bar at the bottom of the screen.
2. Select ‘Statement of Account’ and “Outstanding” tab will appear
3. You should be able to see a list of outstanding balance, if any

Q :
How do I check on the breakdown of approved subsidy/subsidies for my child/children?
A :

If a subsidy/subsidies has/have been approved for your child/children, the amount will be reflected in the monthly school fees invoice within the Little Skool-House Parent App.

Q :
How do I check my GIRO account details?
A :

Your GIRO account details can be found in the Little Skool-House Parent App under the “GIRO Payment” icon.

Q :
How do I know if my GIRO application has been approved?
A :

You may refer to the Little Skool-House Parent App for your GIRO application status under the “GIRO Payment” icon. A green tick will be shown if the account has been approved.

Q :
I would like to check on the status of my withdrawal refund.
A :

The withdrawal refund will be credited to the account which you have verified upon withdrawal within 4 to 6 weeks.

Q :
If I have other questions about the Little Skool-House Parent App after logging in, who should I approach for more information?
A :

If you have further questions, reach out to us via the chat in the Little Skool-House Parent App and our friendly customer support team will get back to you as soon as we can.

Guardian App FAQ

Q :
Where can I download the Guardian App?
A :

You can download the Guardian App from the following links:
Apple App Store: https://bit.ly/LSHGuardianApp
Android Play Store: https://bit.ly/LSHGuardianApp
Huawei: https://bit.ly/LSHGuardianApp-Huawei

Q :
What do I need to do for my guardian after they have downloaded the Guardian App?
A :

For existing authorised guardians, you will have to do a one-time reset of the password using the Parent App. You may then proceed to share this password with the authorised guardians so that they can log in to the Guardian App.

For new guardians, you will need to take the following steps to register them in the Parent App:

1. Tap the ellipsis (...) on the menu bar at the bottom of the screen.
2. Select ‘Parents & Guardians’.
3. Under the ‘Parents & Guardians’ tab, scroll over ‘+’ at the bottom right corner of the screen.
4. Please read the ‘Important Note’ before proceeding to click ‘I Understand’.
5. Fill in the guardian’s details and click on ‘Add Guardian’.
6. Upload a photo of the guardian by clicking on the ‘Upload Image’ button, click ‘Next’ to proceed.
7. Fill in the relevant information for the guardian and click on ‘Next’.
8. Set up a login password for the guardian to log in and click on ‘Review’.
9. Review and confirm the guardian’s details. Click on ‘Submit’.
10. Please read the ‘Important Note’ before proceeding to click ‘I Understand’ to proceed.
11. Once this is done, you should see a ‘Completion’ screen and you can click on ‘Share Login Information’ to share the login details with the authorised guardian.

Q :
I will need my relative/neighbour/friend to pick my child up just for one occasion, do I still need to add him/her in the Parent App?
A :

Yes, you will have to add the guardian even if it is a one-time arrangement. Please do indicate the validity date when adding a new guardian in the Parent App.

Q :
I am unable to view a guardian whom I have previously added in my Parent App. What should I do?
A :

Please re-register the guardian by following the steps below:

1. Tap the ellipsis (...) on the menu bar at the bottom of the screen.
2. Select ‘Parents & Guardians’.
3. Under the ‘Parents & Guardians’ tab, scroll over ‘+’ at the bottom right corner of the screen.
4. Please read the ‘Important Note’ before proceeding to click ‘I Understand’.
5. Fill in the guardian’s details and click on ‘Add Guardian’.
6. Upload a photo of the guardian by clicking on the ‘Upload Image’ button, click ‘Next’ to proceed.
7. Fill in the relevant information for the guardian and click on ‘Next’.
8. Set up a login password for the guardian to log in and click on ‘Review’.
9. Review and confirm the guardian’s details. Click on ‘Submit’.
10. Please read the ‘Important Note’ before proceeding to click ‘I Understand’ to proceed.
11. Once this is done, you should see a ‘Completion’ screen and you can click on ‘Share Login Information’ to share the login details with the authorised guardian.

Q :
I do not need my child’s/children’s authorised guardian to check my child in and out of school anymore. What should I do?
A :

Parents can remove the authorised guardian in the Parent App by following the steps below:

1. Tap the ellipsis (...) on the menu bar at the bottom of the screen.
2. Select ‘Parents & Guardians’ to view the registered guardians.
3. Click on the guardian to see the guardian’s profile.
4. Click on ‘Remove Guardian’.
5. The ‘Remove Guardian Account’ pop-up will appear.
6. Click on ‘Confirm’.
7. Once the process is complete, you should see a pop-up that reads ‘Guardian Removed Successfully’.

Q :
What is the login ID and password for my child’s/children’s authorised guardian?
A :

Authorised guardians can log in using their NRIC/FIN/Passport Number and the password set by you in the Parent App. The password is case sensitive and has to consist of 6 characters:
i.e.

  • letters or
  • numbers or
  • a combination of letters and numbers
Q :
My child’s/children’s authorised guardian has forgotten his/her password. What should I do?
A :

Parents can reset the authorised guardian’s password by following the steps below:

1. Tap the ellipsis (...) on the menu bar at the bottom of the screen.
2. Select ‘Parents & Guardians’ to view the registered guardians.
3. Click on the guardian to see the guardian’s profile.
4. Click on ‘Reset Password’.
5. There will be a ‘Reset Password’ pop-up.
6. Key in the new password and click on ‘Submit’.
7. Once the process is complete, you should see a screen that reads ‘Successful Password Reset’.

Q :
My child’s/children’s guardian is unable to log in with his/her NRIC/FIN/Passport Number. What should I do?
A :

Please check that the NRIC/FIN/Passport Number and password entered are correct. If the guardian is still unable to log in, parents can reach out to our friendly agents via the live chat in the Parent App here:

Q :
What is the next step after I add a new guardian?
A :

Please inform your child/children’s authorised guardian to bring his/her original NRIC/FIN/Passport that you have used for registration for a one-time verification by our centre staff when they check your child out of school.

Q :
How long does it take for the centre to verify a new guardian once I add them via the Parent App?
A :

The authorised guardian's identity will be verified by our centre staff on their first visit to pick up and check out your child from school. The process should take less than three minutes if all the required information and documentation are available and matches the information submitted in the Parent App.

Q :
Do I need to download the Guardian App on my authorised guardian’s smartphone to check my child in and out of school on Monday, 4 October 2021?
A :

Yes, having the Guardian App will enable authorised guardians to enjoy a more convenient and seamless check in and check out process for your child/children.

Q :
Besides using the Guardian App, are there any other options for authorised guardians to check my child/children in and out of school?
A :

Yes, authorised guardians can use the centre kiosk to check your child/children in and out of school. Authorised guardians can log in to the centre kiosk using their NRIC/FIN/Passport Number to complete the process.

Q :
Can authorised guardians still use the centre kiosk to check my child/children in and out of school?
A :

Yes, authorised guardians can still use the centre kiosk to check your child/children in and out of school. Authorised guardians can log in to the centre kiosk using their NRIC/FIN/Passport Number to complete the process.

Q :
Why do I need to switch to a new Guardian App?
A :

The new Guardian App is a dedicated mobile app developed to provide greater convenience and security for your family.

Authorised guardians will be able to enjoy greater convenience as they can check your child/children in and out of school seamlessly with this dedicated app. We have also launched a new feature in the Parent App where you can include a guardian validity period for greater security. For instance, you can set up a one-week validity period to authorise a guardian to pick your child up during a specific week when you are away.

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